Privacy Policy

Jeu d’évasion Escaparium Inc.
Last updated: February 3, 2026

Jeu d’évasion Escaparium Inc. (“Escaparium”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.escaparium.ca or use our services.

1. Information We Collect

We collect personal information when you interact with our website or services, including:

Information you provide

  • Name
  • Email address
  • Phone number
  • Billing address
  • Payment information (processed securely by third-party providers)
  • Booking and reservation details
  • Information submitted via contact forms, account creation, or newsletter sign-ups

Information collected automatically

  • IP address
  • Device and browser information
  • Pages visited and interactions with our website
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

  • Process bookings, gift cards, and payments
  • Communicate with you regarding reservations, accounts, or inquiries
  • Provide customer support
  • Send marketing communications (where consent is given)
  • Improve our website, services, and user experience
  • Comply with legal and regulatory obligations

3. Sharing of Personal Information

We do not sell your personal information.

We may share your information with trusted third-party service providers strictly for business operations, including:

  • OffTheCouch (booking and reservation management)
  • Stripe (payment processing)
  • Google Analytics 4 (GA4) (website analytics)
  • Google Tag Manager (Technical management)
  • Google Ads (marketing and advertising)
  • Meta Ads (marketing and advertising)
  • TikTok Ads (marketing and advertising)
  • LinkedIn Ads (marketing and advertising)
  • Brevo (email marketing and communications)
  • SiteGround (website hosting)

These providers are contractually required to protect your information and use it only for the intended purposes.

Some of our service providers may process or store your personal information outside the province of Quebec. In such cases, we ensure through contractual agreements that your information receives adequate protection equivalent to the standards required under Quebec laws.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure website functionality
  • Analyze website traffic and performance
  • Support advertising and marketing efforts

You may control or disable cookies through your browser settings. Please note that some website features may not function properly without cookies.

We use the Klaro consent management tool to allow you to customize your cookie preferences at any time. You may accept or decline the different categories of tracking technologies we use.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against loss, theft, unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure.

7. Your Rights

In accordance with applicable privacy laws, you have the right to:

  • Access your personal information
  • Request correction of inaccurate or incomplete information
  • Withdraw consent, subject to legal or contractual restrictions

To exercise these rights, please contact us using the information below.

8. Privacy Officer

The Privacy Officer for Jeu d’évasion Escaparium Inc. ensures compliance with applicable legislation and is your point of contact for any questions regarding your data.

Title: Founder & CEO
Name: Jonathan Driscoll
Email: info@escaparium.ca
Address: 5545 Blvd. des Rossignols, Laval, QC H7L 5S7

9. Privacy Incidents

In the event of a privacy incident involving your personal information that presents a risk of serious harm, we will notify you and the Commission d'accès à l'information, in accordance with our legal obligations.

Jurisdiction

Québec, Canada

© 2025-Present - Escaparium. All rights reserved.
Privacy Policy | Escaparium