Question 1

Do you sell food, drinks and/or alcohol? Can we bring food and eat it here?

Accepted Answer

You may eat your own snacks in the lounge, but not in the rooms. Alcohol and being under the influence will not be tolerated.

Question 2

Does our experience include a picture?

Accepted Answer

No. A picture may be taken at the end of your game. The picture, however, is not guaranteed nor is it considered part of the price you are paying. If you want to absolutely have a picture of your experience please ask us to take a picture with your own device. All our pictures are posted on our Facebook page. Reviews, page likes and checking in are always very much appreciated.

Question 3

Is this a good place for corporate groups?

Accepted Answer

Yes. Our games are a very popular and effective way, used by many companies, for team building and for developing a better group dynamic. This is achieved by offering numerous puzzles and challenges in which communication, leadership, ingenuity and team spirit are put to the test.

Question 4

How can I cancel a reservation?

Accepted Answer

Cancellations must be made by phone up to 24 hours before the actual booking.

Question 5

We reserved and paid online for X people but less people showed up. Will the people who couldn't make it be refunded?

Accepted Answer

Yes. As long as the minimum amount of people required for a given room showed up, the one's who haven't will be refunded.

Question 6

Is there a minimum age requirement?

Accepted Answer

Anyone under the age of 16 must be accompanied by an adult. We strongly recommend that players be at least 10 years old due to the complexity of the puzzles and some of the subject matter.

Question 7

Which language are the games?

Accepted Answer

All games are entirely bilingual (French and English).

FAQShawinigan